Text Message Terms

These Text Message Terms cover the text messages CoatFlow sends from its own phone numbers. CoatFlow is operated by Jordan Levin, an individual doing business as Levology Labs and CoatFlow, 31881 Via Puntero, San Juan Capistrano, CA 92675 ("we," "us," "our"). These terms are part of our Terms of Service (for customers) and our Visitor Terms (for visitors). Our Privacy Policy explains how we handle your information.

Texts from a contractor whose visualizer you used are not part of our program. Section 9 explains them.

1. Our text program

Program name: CoatFlow (Levology Labs). Texts in this program are sent by CoatFlow from CoatFlow's own phone numbers.

2. Who receives our texts

• Customers: contractors and other businesses with a CoatFlow account or plan, about their account and support.
• Businesses in a conversation with us: businesses that asked us to text them, or that replied to a text from us, about CoatFlow and the conversation they are in.
• People who contact us: people who give their mobile number on our contact form at coatflow.io/contact and agree to be contacted, about their request.

3. What we send

• Account, billing and setup messages, for example that your visualizer is ready or that a payment did not go through.
• Answers to your questions and help with your visualizer or account.
• Replies and follow-ups about a request, demo or conversation.
• Occasional news about CoatFlow features and plans, for customers and for businesses that asked to hear about CoatFlow.

4. How often, and what it costs

Message frequency varies. Message and data rates may apply. We do not charge for our texts, but your mobile carrier may, depending on your plan.

5. Help

Reply HELP to any of our texts for help, or email jordan@coatflow.org.

6. Stopping our texts

• Reply STOP to any of our texts. We will send one text confirming that you have opted out, and then we stop texting that number.
• We also treat STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPT OUT, or a reply in your own words such as "please stop texting me," as a request to stop, and we act on it as soon as we see it, within 10 business days at most.
• A STOP reply stops our texts to that number. To stop all contact from CoatFlow, including email and calls, email jordan@coatflow.org and tell us. We keep a short do-not-contact record so we can keep honoring your request.
• If you opted out and want our texts again, email jordan@coatflow.org.
• If you give us a number that is not yours, or you change or give up your number, tell us so we stop texting it.

7. Consent is not a condition of purchase

You do not have to agree to receive texts to buy a plan, use CoatFlow or get an answer from us. We can reach you by email instead.

8. Your number and your privacy

• We never sell or rent mobile phone numbers, and we do not share mobile numbers or text-message opt-in information with third parties or affiliates for marketing or promotional purposes.
• Text-message opt-in data and consent are not shared with any third party, except the service providers that deliver our messages (such as our texting platform and phone carriers), which may use them only to deliver our texts.
• We keep records of text-message consent and opt-outs for 5 years. Our Privacy Policy explains what else we keep and for how long.

9. Texts from contractors

If you gave your mobile number on a contractor's visualizer, on the contractor's own website or on a CoatFlow page made for that contractor, any texts that contractor sends you are its own. They come from the contractor's number, under the contractor's own text program and privacy policy, and they are not part of CoatFlow's program.

• The contractor decides whether to text you and is responsible for having your permission and for honoring your opt-out. Some contractors use software to send their texts, which can include tools we provide; the contractor is still the sender.
• To stop a contractor's texts, reply STOP to that contractor's number. For help, reply HELP to that number or contact the contractor, and see its privacy policy. If texts about a request you made through a visualizer do not stop, email jordan@coatflow.org and we will pass your request on to the contractor.
• When you give your mobile number on a contractor's visualizer, we pass it to that contractor so it can contact you about your project, as our Privacy Policy explains. A box you tick agreeing to texts from one contractor is consent to that contractor only.
• Our program and a contractor's program are separate: opting out of one does not opt you out of the other.

10. Delivery

Carriers are not liable for delayed or undelivered messages. Texts can be delayed or lost for reasons outside our control, so please do not rely on a text for anything urgent; email us instead.

11. Changes to these terms

We may update these terms. The date at the top shows when they last changed. If you are a customer, changes follow the notice process in the Terms of Service.

12. Contact

Questions about our texts: jordan@coatflow.org, or write to us at 31881 Via Puntero, San Juan Capistrano, CA 92675.