Terms of Service

These Terms of Service ("Terms") are a legal agreement between you ("you," "Customer," or "Contractor") and Leviathan Labs LLC, d/b/a CoatFlow ("CoatFlow," "we," "us," or "our"), located at 31881 Via Puntero, San Juan Capistrano, CA 92675. They govern your access to and use of the CoatFlow floor visualizer, account dashboard, embeddable widget, APIs, and related services (collectively, the "Service"). By creating an account, embedding the Service, or making a purchase, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

CoatFlow lets flooring and coating contractors preview coating finishes on room photos. This includes an instant in-browser visualizer, AI-generated photorealistic still renders and short videos ("Renders"), an account dashboard, and an embeddable widget you can place on your own website so your visitors can use it against your account's credit balance.

2. Eligibility & accounts

• You must be at least 18 and able to form a binding contract. Accounts are for businesses.
• You are responsible for the accuracy of your account information, for all activity under your account and embed key, and for keeping your credentials secure.
• Your embed key is public by design. You are responsible for configuring your list of authorized websites; renders from your embed spend your credits regardless of who triggers them.

3. Plans, credits & billing

• Subscriptions. Paid plans are billed monthly in advance and automatically renew each month until cancelled. By subscribing you authorize us and our payment processor to charge your payment method on each renewal date at the then-current price.
• Credits. Each plan includes a monthly allotment of photo and video renders. Unused monthly allotment does not roll over and resets each billing period. Purchased top-up credits do not expire while your account is active.
• Consumption. A render consumes one credit of the applicable type. A render that fails on our side is automatically credited back.
• No cash value. Credits are a license to use the Service, have no cash value, and are not transferable or redeemable for cash except where required by law.
• Taxes. Prices exclude taxes; you are responsible for any applicable sales, use, or similar taxes.
• Price changes. We may change prices or plan contents prospectively; changes apply on your next renewal after we notify you.
• Payment processing. Payments are processed by Stripe, Inc. We do not store your card details. Your use of payment features is also subject to Stripe's terms.

4. Cancellation & refunds

You may cancel your subscription at any time from your account's billing portal; cancellation stops future renewals. Refunds are governed by our Refund Policy, which is incorporated into these Terms.

5. AI-generated content — important

Renders are AI-generated approximations for visualization and illustration only. They are not measured drawings, samples, or guarantees of the appearance, color, texture, finish, dimensions, or condition of any actual installed floor. In particular:

• Colors and finishes are approximations and will differ from physical product and real-world lighting.
• Video renders may introduce, remove, or alter objects, geometry, and surroundings that do not exist in the original photo.
• You are solely responsible for how you use and present Renders to your own customers. You must not present a Render as a guarantee, warranty, or accurate depiction of a finished job, and you should tell your customers it is an illustrative preview. You will not remove or obscure any notice we include indicating content is a preview.

You are responsible for any claims arising from how you present Renders to third parties.

6. Your content & license

• You retain ownership of photos you upload ("Your Content"). You represent that you have the rights and permissions to upload them and to have them processed as described here.
• You grant us a limited license to host, process, and transmit Your Content to our subprocessors (see §8) solely to provide the Service.
• As between you and us, you may use the Renders you generate for your business, including showing them to your customers, subject to §5.
• Do not upload content that infringes others' rights, depicts identifiable people without consent, or is unlawful.

7. Acceptable use

You will not, and will not permit anyone to:

• use the Service unlawfully or to generate unlawful, infringing, deceptive, or harmful content;
• resell, sublicense, or expose the Renders API to third parties except through the embed as intended;
• circumvent credit limits, rate limits, origin restrictions, or security controls, or automate abuse of the Service;
• reverse engineer or attempt to extract source models, or use the Service to build a competing model or service;
• misrepresent your identity or the origin restrictions on your embed.

8. Third-party services

The Service relies on third parties including Amazon Web Services (hosting), fal.ai and its model providers (AI rendering), and Stripe (payments). Your content and requests are transmitted to these providers to deliver the Service, subject to their terms and privacy practices.

9. Intellectual property

The Service, including its software, models, brand, and content (excluding Your Content), is owned by us or our licensors and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service per these Terms.

10. Disclaimers

THE SERVICE AND RENDERS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT RENDERS WILL BE ACCURATE OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Indemnification

You will indemnify and hold us harmless from claims arising out of Your Content, your use of the Service, your breach of these Terms, and how you present Renders to your customers.

13. Term & termination

These Terms apply while you use the Service. We may suspend or terminate your access for breach, non-payment, or misuse. You may stop using the Service at any time. Sections that by their nature should survive termination will survive.

14. Changes

We may update these Terms; material changes take effect on the date posted or as otherwise required by law, and your continued use constitutes acceptance.

15. Governing law & disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. The exclusive venue for disputes will be the state or federal courts located in Orange County, California, and you consent to their jurisdiction.

16. Contact

Questions about these Terms: support@coatflow.io.